You would think that a big company like Network Solutions would have their act together enough to be functional – but they aren’t. For those who don’t know – Network Solutions is a company where people go to register domain names. Their tech support is so bad and their system is so bad that I actually REQUIRE my customers to move their domain from Network Solutions to ANYONE ELSE before I will host them.
Six months ago I was working for the Electronic Frontier Foundation and used one of their servers for secondary dns. When I left there I changed my secondary to a different computer – yet for some reason they are still returning EFFs IP address for one of my secondary name servers. And – they shouldn’t be resolving this from their own database in the first place.
Rather than explain how bad they are – I recorded This Conversation with their tech support staff. There’s nothing like hearing it for yourself.
The conversation is slightly edited. I took out personal information about the customer – and – I cut out about 10 minuted of music on hold. So – the pauses there I’m put on hold are actually much longer.
After listening to the conversation – keep this in mind. Network Solutions did not fix the problem. Engineering did not call me back. I got an emial survey that I filled out stating how dissatisfied I was and I put in a link to my blog. So – if any of you out there are thinking of using Network Solutions to register your domain – ask yourself this – do you want to be in the phone having a conversation like this?
I just built my official Network Solutions Sucks site to warn other customers about them. I’ve noticed that online punishment of evildoers has been very effective and I’ll bet that I get their attention with this. But – they have caused me and a lot of other hard and the deserve punishment. And – I’m an asshole – and it allows me to express that in a constructive manner.