I’m tired of the poor service and the dropped phone calls and audio so choppy that you can’t make out what was said. After many many complaints I just decided that I can’t take it anymore and need real cell phone service that works.
I don’t know about other areas but in San Francisco AT&Y sucks. The are merging with Cingular which also sucks and they are already sharing relay towers. I had hoped the service would get better – but it’s worse.
AT7T wants to try to confuse me claiming it might be my phone(s) and other things. But – I’m a tech and I know how this works. The problem occurrs mostly at peak hours – and it’s clearly an overload problem.
Here’s how it works. There is a limit to how much information that can be transmitted down a data pipe and AT7T’s pipe is too small. This results in “packet loss” which means that chunks of words are just plain dropped or lost. That creates the “choppy” effect.
Signal strength is plenty good and the problem isn’t related to my location. And I have two phones and they are both doing the same thing. The problem is that the service is oversold.
What AT&T is doing is probably illegal and certianly immoral. What they are doing is selling something they don’t have. Here’s an analogy. Suppose that a movie theather sold more tickets than they had seats. If enough people didn’t show up – no one would notice. But – when the overselling gets to a severe point then people who pay for the movie don’t get to see it.
In my case I’m paying for service 24 hours a day – but during peak hours I can’t make or receive phone calls. I’m not getting what I’m paying for.
I have heard good things about Verizon – I’m hoping that they will be better. We will see. I would warn everyone though that AT&T – in the San Francisco area – is cheating their customers and if you are considering AT&T you might want to go elsewhere.
But not to Sprint – they are even worse!