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AAA Auto Insurance Sucks – What a bunch of morons!

This post was written by marc on June 4, 2006
Posted Under: Consumer Complaints

Thinking about getting AAA Auto Insurance? Don’t! These guys are a bucnh of morons.

I has AAA Auto insutance for 4 years from 2002 to 2005. Usually you would think an insurance company would want a customer’s business but not these guys. Never had an accident, never was late on any payment, but they decided to silently cancel my auto insurance.

I pay by the year and normally whenever my policy comes due I get a notification by phone or a call by an agent who says, “hey Marc, you’re insurance is due. Want to buy another year?” And I say sure and give them my credit card number. Easy mony for them you would think, but no. They don’t call, they just canceled me leaving me without insurance for 5 months.

Luckilly I wasn’t pulled over, had an accident, or had my car stolen. Had anything happened I would have been totally screwed. They put me at extreme risk without even a call. I have not points on my drivers license and never made a claim. I was a pure profit customer.

After spending over an hour on the phone getting transferred everywhere and talking to morons they said the cancelled me because my AAA membership dues weren’t paid, something else I had given them a credit card for and they didn’t renew. And they said that I didn’t send them back some form they send me about some ex-roommate I was living with about her driving my car. But that was over a year ago and she’s not living with me anymore and quite frankly it’s none of their god damn business who I’m living with and who else might drive my car. I thpught it was rather Nazi of them to expect that I have to get their permission as to who I might loan my car to.

So – I went online and got a Geico policy because I needed immediate coverage and I’m definitely not doing business with those nazi AAA Auto Insurance bastards again. So if you feel link I do, tell AAA to go fuck themselves. And let them know that I sent you.

Reader Comments

You should report this to your state insurance department. If you are in California the commissioner is Garamendi and he’s the bane of insurers’ existence (he and Eliot Spitzer).

#1 
Written By Kate on June 5th, 2006 @ 1:50 pm

I drive a tow truck and you don’t want AAA anyway. They are the lowest of the low paying mororclubs and towers will leave AAA people to take a call that makes them money. That’s why when you hear a story about someone sitting for hours and hours they are a AAA person. You want fast service? Call the towing company directly. Why pay the high AAA prices when you don’t use it? We hear that all the time. “Had AAA for ten years and I’m finally using it”. That’s smart, you just paid 1000.00 for that 200.00 tow. Get roadside assistance on you insurance and call 911 to find a tow truck when you need one.
The people that we go pick up are always pissed at AAA. They must give IQ tests and hire from the bottom up. Their biggest concern is getting off the phone and passing the whole thing over to the towing company.

#2 
Written By Bill on July 4th, 2006 @ 4:08 pm

wow… i thought i was the only person with this issue! almost the exact same thing happened to me, but to take it a step further, the company that holds my loan slapped on a $1500 yearly insurance fee because AAA notified them and NOT ME that the insurance was cancelled…..>!!!!

#3 
Written By Shades on July 6th, 2006 @ 4:37 pm

My family has had AAA Insurance for a couple of years in Missouri. My son had a rather large claim of about $4000 from lightening damage to television, computer & air conditioner. I have NEVER worked with an adjuster as nice and eager to work with as this one. I have worked in insurance for many years, and AAA’s claim service is above & beyond ANY company I have worked with or for. One bad or good experience does not reflect the entire company for sure.

#4 
Written By Pat on January 3rd, 2007 @ 7:34 am

Was rear-ended by a teen with AAA auto insurance. Three days later, and still my little smashed car sits, waiting on an ‘adjuster’ to say what he thinks AAA should pay. Say what?! I think my neck is really starting to hurt like hell…I’m getting my own estimate at my own body shop and showing the adjuster that when (and if) the moron ever shows up.
Each person I talked with at AAA either took forever to find the claim info, and if they did, looked at the wrong info. And I’m supposed to get a rental car — but only when my car is in the shop. How the heck can I get it in the shop without an estimate or payment guarantee from AAA? I can’t even use it – smashed trunk, broken tail-lights, and so on.
I am so glad I have Geico for my personal car insurance. AAA auto insurance sucks hairy teen teabags.

#5 
Written By Jenna on June 28th, 2007 @ 2:25 pm

I work at a chiropractic’s office and was trying to get a claim’s number for a patient, what a mess that was! The operator transferred me to someone who wasn’t even sure of the adjuster’s claims address. However, she did give me his phone number and when I try calling him, I got his voice mailing telling me to leave a message. When I try leaving a message, another recording came on saying that this person will not accept calls. It took me over half-an-hour to finally get what I needed and I was so frustrated. I don’t think these people are properly trained, which is proof of their inadequacy.

#6 
Written By Sunny on July 13th, 2007 @ 4:39 pm

Used the AAA tow service today to tow my car home, then later I noticed that the truck driver had stolen $3.50 in change from my car! Joke was on him though, it was all Canadian money! So he only really stole $3 or whatever it converts to. But next time I know to hide all my change before calling AAA.

#7 
Written By Bob on August 13th, 2007 @ 7:30 pm

I agree that they were morons to cancel you without contacting you first. It would have been in their best interests if they had followed-up (and found out that the form was not even applicable anymore). I even think they should be required by law (if they aren’t already) to make all reasonable efforts to notify the consumer before canceling the policy.

However, it is *absolutely* their business who you might be likely to lend your car to. The company has the right to know who they are insuring, even part of the time. For example, if her driving record was horrendous, and she borrowed your car some percentage of the time, shouldn’t the company be allowed to raise your rates accordingly? If they don’t even want to assume the risk of your roommate borrowing your car and crashing it, they are allowed to have you sign a form excluding her from driving it, and from the policy. Seems totally reasonable to me.

All you would have had to do was inform them that she was not living with you anymore, and you would not have had this problem…. despite their moron status. Maybe it’s just as well though, since AAA sucks on so many fronts, and you are now rid of them.

But calling them Nazis? Oh come on, man.

#8 
Written By your name here on February 12th, 2008 @ 5:29 pm

AAA-holes! I called Sept. ’07 & rec’d a verbal quote for 2008 renewal on my new car & 2 new speeding tickets of $2K. Imagine my surprise when 4 mos. later I rec’d a $3K renewal bill. So I called, told them they were 50% over & was told that quotes were just an “approximate”. Very funny. Also, they essentially told me that I was lying…said that there’s no record of the quote call & no way a quote on next year’s policy could be generated before the annual renewal statement was generated. Needless to say I cancelled 2008’s renewal PDQ.
And that’s not all…After letter acknowleging request to cancel arrived, I then later rec’d a check attached to a stub stating, “Cancellation Non Payment.” Was told it was a default accounting code for non-renewals. Riiight.
Ironically, in Jan. ’08, Mercury gave me the same coverages & rate quoted by AAA back in Sept. ’07. Gotta Love It.

#9 
Written By Frances on February 12th, 2008 @ 5:33 pm

Hey Frances– I a journalist with a national business magazine actually doing a story focused on people who’ve gotten into recent snafus similar to yours. If you’d be willing to talk about your experience, let me know. I’m at amarek@hearst.com.

#10 
Written By angela on April 8th, 2008 @ 8:33 am

hello sir i like to read your article it’s great work out by you nice thanks for share :)
——-
mark Jones
——-
Great Auto Insurance–Great Auto Insurance

#11 
Written By rockymeet on March 17th, 2009 @ 9:14 am

AAA did the same thing to me after years of service. Made my normal payment, then about a week later recieved a letter in the mail along with a check saying the payment wasnt enough and the insurance was cancelled. I was ok with it though because LITERALLY every month was some unexplained issue with my policy that my representative at the HULEN STREET FORT WORTH office could not explain. It was just too much work to have them, even though I had never had a claim or anything. Been with geico now and not ONE issue…go figure.

#12 
Written By angeladee1 on February 24th, 2010 @ 11:51 am

I wrote a check of $266 to the AAA insurance agent. Two weeks later, they sent me a new bill of $297, which mean I have to pay another $31($297-$266), right? The answer is no. they said I should pay $37, instead of $31. I never figured out why. Later on I checked into the online account. It changed again. It said I have only paid $230. I went to the agent’s office asking for an explanation. The answer is I don’t know the “algorithm”.It made me laugh so hard…AAA auto insurance was really bad on customer service and billing.

#13 
Written By KansasCyclone on May 10th, 2010 @ 4:05 pm

why wait if there is a D.O.I. or California the commissioner

#14 
Written By prodrive on May 11th, 2010 @ 5:06 pm

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