Wells Fargo Charges Fee for No Fee Credit Card – Part 2

This post was written by marc on June 19, 2006
Posted Under: Consumer Complaints

A few days ago I wrote about Wells Fargo charging me a $29 fee for a no fee credit card. I called them about it and they said they would remove the fre. They said it was for a “Rewards Program” that I didn’t sign up for. So a few days go by and the $29 is still there. I call again. The persom appologized and said that it would be taken off this time. So – I wait over the weekend and today it’s still there. So I call a third time and they say that they cancelled the rewards program, but didn’t remove the charge from my bill. They claim that this time they are going to get it right.

I haven’t used this card but they already made three mistakes and all in their favor. That’s what I call – fraud.

06-23-2003 update
Looks like they finally reversed the charge – twice. Now my balance is -$29.!

Reader Comments

Marc, did you tape any of these calls? Actually hearing what happens is really entertaining (and educational). When I heard that AOL cancellation recording that has been in the news lately, I thought about you! -Julie

Written By Julie on June 23rd, 2006 @ 10:36 am

I am an Investment Banker for Wells Fargo. The Banker who opened the credit card, or teller, had to select to sign you up for rewards which depending on what account you have is a $29 annual fee. If you did not request the rewards program then the banker is in alot of trouble. That is what we call “gaming”. Signing customers up for products they did not request to meet sales quotas. Call the Banker back and request to speak to the branch manager. They will take care of it for you. Sorry about the trouble.

Written By Phil on June 25th, 2006 @ 10:16 am

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