Marc Perkel Rantz

Please read entire e-mail...and the correspondences for several weeks now.

This is an ongoing problem I would like resolved TODAY!

Once again I am getting a bill from you guys. It shows a credit for the last month for the amount of $4.56, but now you are charging me $15.64 for this month. WHY???? AGAIN WHY????

I do not have a home phone!!!!!!!!!

There are charges for:

$7.90 for basic rate monthly charge....WHY?
.86 for a University connectivity charge.... WHY?
$3.50 for instate connection fee.........WHY?
$1.98 for a Regulatory Assessment fee........WHY?
totaling $14.24
then........
Federal tax fee for .45
New York Gross receipts Tax Surcharge fee for .27
Local Tax for .26
State Tax for .24
New York State Tax Surcharge for .18
Miscellaneous adjustment -$4.56 which should have never been charged in the first place!

Total bill for me NOT owning a phone in over three years or more is $15.64

... What the hell is going on? I thought we discussed this and you were going to, "Have my name removed from the AT&T telemarketing list."

Now please explain to me why I am on a telemarketing list, but yet I have no phone in which to contact me with in over 4 years if not more, and I am receiving bills from you over and over again on a number I never had. I have asked your company on several occasions to please stop sending me bills from AT&T. I cannot get billed if I do not have or ever had your service. May this be the last and FINAL time I receive any bills from your company. And again you ARE going to credit this account. I do not need to go through this every month!

My credit better not be suffering because of your constant lack of knowledge and errors! I have been trying to build my credit and with you guys billing me, I cannot do so. I will not pay for something I do not have! I know that AT&T does report to the credit bureau's. THERE BETTER NOT BE ANYTHING FROM AT&T ON MY CREDIT HISTORY!

And another thing, what does 631-642-9271 number have to do with 631-462-8309 number. Not only that, I did not have AT&T for the 642-9271 number. But you already know that.

"Your account is now disconnected and there will be no further billing. Please accept my apologies for any frustration this matter has caused."

These are your words, Not mine. Please follow your advise and clear this matter up immediately.

As you know I have forward this letter on to the FCC. I am getting very annoyed and disgusted with AT&T and its practices. I will NEVER use AT&T for any services! If you cannot get the billing corrected on someone that does NOT have your service, I could just imagine the nightmare on the poor person that does have your services. I have seen it first hand how you guys handle it. BY HANGING UP ON THE CUSTOMER but not after a screaming match.....And how many people are actually paying you not realizing that you are slamming them like you did me last year on my business line. Then you lock up the phone and give me some bull story that you need my information before you can free up my line. I argued that I did not have AT&T and yet you still managed to slam me. You even have a seperate line for SLAMMING. What is that about? I still have the phone bill to prove you slammed me from both my present business phone company and the one you decided to slam me with. How can a company like yours get away with such dishonesty? You must be making millions, so I suggest with that money that you hire a competent person to bill for your company, preferably, YOUR customers not someone else's.

CORRECT THIS PROBLEM!

Daisy Wisniewski

Please read below!

----- Original Message -----
From: Matthews, James, III (Jim), CCARE
To: frank wisniewski
Sent: Wednesday, March 03, 2004 8:09 AM
Subject: RE: At&t Error 631-462-8309

Ms. Wizniewski,

I have had your name removed from the AT&T telemarketing list. This process takes approximately 30 days for you to be removed from all lists on your 631-642-9271 number. If you have other phone lines in the home that you would like removed, please let me know.

As far as why you were billed, unfortunately after all this time, I am unable to determine. I can tell you that somehow on July 22, 1999, AT&T records were updated to reflect that you were selected to AT&T on 462-8309. Whether this was due to a local phone company feed or an AT&T order, I can't tell. The only reason you were billed was because AT&T never received any information to the contrary. If as I suspect, it was an error, the local phone company would not have sent disconnect information on this number because they would only send it to the company that you were truly selected to at that time.

Your account is now disconnected and there will be no further billing. Please accept my apologies for any frustration this matter has caused.

Thank you,
Jim Matthews
-----Original Message-----
From: frank wisniewski [mailto:fdwiz@optonline.net]
Sent: Tuesday, March 02, 2004 8:05 PM
To: Matthews, James, III (Jim), CCARE
Cc: fdwiz@optonline.net
Subject: At&t Error 631-462-8309

I want to thank you for such a quick response to my problem.

As I remember, I never had AT&T as my home phone provider. The number 631-462-8309 was a number that I had over 3 years ago with another company. This is why I am so surprised that your company would even send me a bill to that account. I had another provider for that number. Please make sure that there will be no further billing to me at that or any other number.

As was written in the letter sent to me by you...."AT&T began billing a basic monthly charge on January 1, 2004 to all customers selected to AT&T." ....what does that have to do with me? Why was I selected and for what? I have no intension of having a home phone and even if I did I would NOT use AT&T for any services.

When I disconnected with the other provider, about 4 years ago. I was not aware I had to contact all service providers. Especially if I never had them for any service, or agreed to any service. I had local and long distance with another provider, so you see.... there was NO need to have AT&T.

In the past I have had problems with AT&T with slamming on my business line. Again, I did not have AT&T for my that line either, but you guys slammed me. After many months of fighting with your company and letters back and fourth, I was exhausted in my attempts to remove you from my life and my phone line. I was and am VERY happy with the provider I use for my business line as well. Until AT&T interrupted. So I cleared that matter up with the FCC.

Thank you for clearing this matter up so fast.

Please insure that this will be the last time I ever hear from AT&T again. I do not want any further contact with AT&T. So please remove me from your slamming list, or any other lists that have my name on it. Any and all of my experiences with AT&T have not been very pleasant.

Thank you for your kindness,

Daisy Wisniewski

I recently just moved to a different state, and when I wanted to change my number, I was told that I will nolonger be on the same plan, my original plan was unlimited minutes days/weekend nationwide for $99, and when I wanted to cancel, I was told that have to pay $175 for earli termination fee. I wasn't the one default on the cell phone contract, so why should I be charged for something, when it's AT&T that default the contract.

04/13/2004
Letter sent to AT&T after two attempts to cancel my contract. Still this issue is unresolved

AT&T Wireless
PO Box 68055
Anaheim CA 92817

Dear Sir or Madam:

After two telephone calls to your company requesting a cancellation of service, I am forced to write a letter to you requesting that it be cancelled. AT&T has continued to send me monthly bills despite my request over the phone to cancel my contract.

During the month of December, 2003, I called AT&T wireless asking them when my contract would be up for renewal, with the intention of terminating the service. AT&T told me that my contract would be up for renewal in March and that I would automatically be receiving renewal papers before the contract end date. They also told me that I would then be able to renew or terminate my contract. In February, AT&T called me stating that they did not have my correct mailing address however on verifying they found the address was correct. In early March (03/06/04), not having received the renewal papers, I called AT&T back to inquire regarding my contract renewal papers. They then told me that they could put the papers in the mail the next business day. At that point, I informed the customer service representative (Julie) that I did not wish to continue AT&T services henceforth and that they should cancel my contract immediately. I then paid my current bill over the phone. Julie asked me why I wanted to cancel and I simply told her I was dissatisfied with their services. She then informed me that the service would automatically cancel as of midnight the same day and that I should seize using the cell phone. She also told me that I had 15 minutes of time left for which I could use before the service ends. I asked her if I would receive any bills after cancellation and she assured me that I would not. I asked her if she needed anything in writing and she assured me that everything was recorded and indicated in the database.

On 04/13/04, I receive a bill from AT&T charging me $86.02 for the month of March. I called them and spoke to a customer representative who informed me that there was nothing in their database indicating that I had cancelled service and that I would be billed until May for their services. I inquired why they had continued despite canceling and despite not receiving my renewal contract. The gentleman said I had been placed on a month to month contract. He then transferred me to a resolutions agent who was not helpful at all. I asked if he could send me a written confirmation indicating that my contract was cancelled by him and he said he could not do so.

Despite the fact that AT&T did not have my consent to continue their services, they assumed I would continue to be their customer.

This unpleasantness of customer service and daylight robbery has to stop. AT&T’s tactic of forcefully placing customers on a month to month contract without providing them with the proper written information is illegal. The customer always needs to know and sign an agreement of any contract before agreeing to terms and conditions of it. I am displeased and dissatisfied with AT&T’s service, lack of coordination and inability to inform customers. AT&T does not have the right to make a month to month decision for me without my consent. As of 04/13/2004 AT&T databases should indicate I cancelled my contract.

Sincerely,

Diana
Student

Yes I call a&t And wrote them about the fact I
do not have the phone any more an I never used it.They said they would take care of it an yet
they keep sending me an bill for something I do
not own or have.I have nationwide,why would I want them.Thank U I donot own them 186.82
Which part of that do u not understand.I want them to stop sending me a bill an the account 25571910.

I could write another long letter like the ones attached above, but why just pick any one of them and you have one or more of my problems. At&t in Southern Calif is no better and their customer service just psaaes you down to the next person. They could care less. I was told it's not AT&T's police to issue credits for poor service.

Well where do we start, ATT was bought out taken over whatever by Cingular, well problems are worse then ever. Calls cut off, no service and that wonderful airtime on most TV stations here in South Florida say Att can now talk to Cingular customers with no air time charge is false also, well unless you pay an extra fee for that service. They can't get billing address right send things to address that arer fake or address you have not lived at in years.

I've had a terrible time with AT&T. They billed my home phone number when I don't even have an account with them! Their service center is in India (which they won't tell you, but it's obvious from their accents), and it was impossible to get satisfaction. I needed a credit memo faxed to me, but of course they can't do that. They said they'd credit my account and send me something in the mail within 10 days. After 11 days I called again and the credit hadn't even been issued! So, I asked that they overnight me something, which they refused to do. They are terrible at customer service. How do I send this message out to anyone and everyone and let AT&T that I'm doing it. Down with huge mutlinational companies that don't give a crap about their customers!

To all:
After trying to deal with the Arrogant Empire of ATT, I resorted to a PUCO complaint followed by an Attorney General complaint. Suddenly I am receiving a heap of apologies and a FULL refund. Don't waste your time trying to talk to these idiots, file against them.

I move my phone account to AT & T four years ago from Southwestern Bell. And saved about $20.00/month for may efforts. This year SBC (Southwestern Bell) bought At & T and changed the name of SBC to AT & T. Three months ago I changed my account form AT & T back to AT & T (SBC). I kept getting bills from AT & T and AT & T (SBC). Both bills said AT & T. I pay my bills using my WAMU account. I paid the AT & T bill out of that account. WAMU mails a check to my vendor using the address I give them. It tool about three months for me to realize that something was wrong. I was confused because I was getting two phone bill from AT & T for 972 772 2773. I finally figured out that I forgot to change the address in WAMU. AT & T is now sitting on about $500 credit balance in my account. And AT & T wants me to pay them $180. I can see their point. However they cannot have it both ways. They cannot hold them selves out as AT & T and say they cannot get money from AT & T. Sure I should have been more careful. I do not feel I am the only one at fault.

I too am having AT&T problems and just filed a complaint against them. You are not alone. Maybe if enough people file complaints, and leave this company, things will change.

Prospective customers, beware of AT&T!!!!!!!!!!

ATT is in business to defraud people and provide defective service. living in the New Orleans area the cell phones were out for awhile. After 6 months I still had little reception for use. I was told to upgrade to another phone, which I did. After spending 200 dollars I still had no better reception and my phone was 95% useless. They would not address the problem or let me out of contract. Now that I am going to another company since my contract expired. Now they refuse to return my deposit because I was late with payment a couple of times in 6+ years. Even though I paid the late charge they said I breached their contract and forfeited my deposit for being late a couple of times. The were to provide sufficiant service but for 2 solid years could not provide any service over 90% of the time. they refused to acknowledge or do anything to help. ATT is not to be trusted and is the worse communication company in the world. BEWARE of doing business with ATT.

This is the worst US company I have dealt with in my 7 years stay in the US.
The ONLY way to disconnect service is by calling them at 1-800-288-2020, and when you do that, they keep you on hold forever !!! I have tried this three times and given up. The only alternative I see is to send a cancel request letter to their Chicago office, and guess that's the path I'll take.

Try calling them to change or ADD service and the response time is almost instantaneous.