The domain registrar GoDaddy.com took down an entire data center nectartech.com where I do my hosting. They are back online now but it got pretty scary for a few hours. I'm a friend of the owner and being a professional asshole I managed to help him get back online.
What happened was that last week a customer at his data center got hacked into and the hacker started sending PayPal fraud spam. Nectartech shut the server down and fixed the problem however GoDaddy who was the registrar for nectartech.com shut down the domin of the data center. That not only killed their domain cutting them off from their customers since all email went away, but all the domain names that used nectartech name servers went offline as well. Fortunately I run my own name servers and my domains were not affected.
These people at GoDaddy are serious morons and there tech support is somewhat less that 24x7. I have better support than this and I'm a one man operation. This registrar shuts down an entire data center over one machine being hacked. I don't use GoDaddy myself, and I sure as hell wouldn't recommend them to anyone. If you don't want the risk of being arbetrarilly shut down, I'd use someone else
Here are 2 actual phone calls to GoDaddy support.. The first is a phone call at midnight. to try to get them to turn the data center back on. The second call was made the next morning after there 24x7 abuse department came to work.
The bottom line is - do you want your domains in the hands of people like this?
Posted by marc at January 14, 2006 12:42 AMMarc :
Same thing happened to me Parsons is a crooked asshole and in told him that he had sex with his mother and that he "bobbed" on male genitals !
Crazydave
I cant see what they did wrong. Looks like you kept calling the wrong department. I can understand you are frustrated by your nameservers being down but once your account was suspended for fraud it is up to you to contact the abuse department and not tech support.
Posted by: paul at January 20, 2006 07:11 PMHey dick the guy from go daddy that you recorded got fired all because your can't figure out your own computer. Dumasses like you should just not use them. You ARE totally wrong but hey tell that to his kids. Fuckin loser your sight is a piece of shit too. I bet you just sit there alone fuckin around on the internet all night cause you have nothing else to do with your life. Why don't you eat shit and die
IP address of commenter:
64.202.160.161
Hey dickless if your so smart why the fuck are you calling tech support. Why don't you go fix all your dumass problems and not call in act like and idiot and then recording people and getting them fired. Son of a bitch. I hope you feel really smart. Lets hope you and I never meet. I got your picture asshole
IP address of commenter:
64.202.160.161
I listened to the call. I under stand the issue, and how mistakes on both side were made. I see that communication on both sides were not what they should have been, but to say that an entire company should be judged by one or two peoples actions is not right. Things could have been taken care better, but I have seen worse from hundreds of other companies, and they still are great places to do business.
Treat people the way you want to be treated.
I hope everything is now up and running. You have a very interesting site.
Daniel
IP address of commenter:
64.202.160.161
Are the comments here a joke? A registrar has NO rights to take down DNS service for an entire hosting company in response to one hosted domain that was FIXED.
If this had happened to a larger company (think Dreamhost.com) and had resulted in hundreds of thousands possibly millions of sites going down as a result this would be front page news around the world today.
Being a small company is of no difference, GoDaddy need to resolve this issue publically or they will lose significant market share.
What business will use a company that will take down a datacentre and cannot resolve it 247?
Posted by: Liam at January 22, 2006 11:34 AMWHOIS results for 64.202.160.161
Generated by www.DNSstuff.com
Location: United States [City: Scottsdale, Arizona]
NOTE: More information appears to be available at NOC124-ARIN.
Using 23 day old cached answer (or, you can get fresh results).
Displaying E-mail address (use sparingly -- this will make it more likely that you will trigger our rate limiting system).
OrgName: Go Daddy Software, Inc.
OrgID: GDS-31
Address: 14455 N Hayden Road
Address: Suite 226
City: Scottsdale
StateProv: AZ
PostalCode: 85260
Country: US
NetRange: 64.202.160.0 - 64.202.191.255
CIDR: 64.202.160.0/19
NetName: GO-DADDY-SOFTWARE-INC
NetHandle: NET-64-202-160-0-1
Parent: NET-64-0-0-0-0
NetType: Direct Allocation
NameServer: CNS1.SECURESERVER.NET
NameServer: CNS2.SECURESERVER.NET
Comment:
RegDate: 2002-10-22
Updated: 2004-05-24
RAbuseHandle: ABUSE51-ARIN
RAbuseName: Abuse Department
RAbusePhone: +1-480-505-8809
RAbuseEmail: abuse@godaddy.com
RNOCHandle: NOC124-ARIN
RNOCName: Network Operations Center
RNOCPhone: +1-480-505-8809
RNOCEmail: noc@godaddy.com
RTechHandle: NOC124-ARIN
RTechName: Network Operations Center
RTechPhone: +1-480-505-8809
RTechEmail: noc@godaddy.com
OrgAbuseHandle: ABUSE51-ARIN
OrgAbuseName: Abuse Department
OrgAbusePhone: +1-480-505-8809
OrgAbuseEmail: abuse@godaddy.com
OrgNOCHandle: NOC124-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-480-505-8809
OrgNOCEmail: noc@godaddy.com
OrgTechHandle: NOC124-ARIN
OrgTechName: Network Operations Center
OrgTechPhone: +1-480-505-8809
OrgTechEmail: noc@godaddy.com
# ARIN WHOIS database, last updated 2005-12-29 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
I happy the asshole from daddy got fired
Posted by: kenp at January 26, 2006 04:44 PMGodaddy sucks bigtime on this one. Seems like they would have an administration panel somewhere, where they suspend and unsuspend websites. I guess there technology isn't that advanced yet. Keep up the work marc.
Posted by: Mark at January 27, 2006 11:10 AMAlright. First off, those calls were going no where from the beginning. All that was being done was vague pleading when you were being told the best instructions we had to give. DO you think we people on the call center floor like being suddenly faced with a problem like this? Would you have liked to be ther person dealing with these calls??
There are a few people posting inappropriate stuff, which annoys me but I can't stop them. BUT, in regards to saying we cannot redirect any DNS {yes this means you 'Liam", it is in our Anti-spam policy that "If Go Daddy determines that the services in question are being used in association with spam, Go Daddy will re-direct, suspend, or cancel any web site hosting, domain registration, email boxes or other applicable services for a period of no less than 2 days. The registrant or customer will be required to respond by email to Go Daddy stating that they will cease to send spam and/or have spam sent on their behalf. Go Daddy will require a non-refundable reactivation fee to be paid before the site, email boxes and/or services are reactivated. In the event that Go Daddy determines the abuse has not stopped after services have been restored the first time, Go Daddy may terminate the hosting and email boxes associated with domain name in question. To Report Spam Abuse: We encourage all customers and recipients of email generated from our products and services to report suspected spam. Suspected abuse can be reported by email or through our Spam Abuse Compliant Center on the Web." https://www.godaddy.com/gdshop/legal_agreements/show_doc.asp?se=%2B&pageid=SPAM%5FPOLICY&ci=3831
By agreeing to GoDaddy.com's Terms of Service you agree to our Anti-Spam policy, and sorry folks, if your domain has anything to do with spamming, we have the authority to shut it down to prevent said activities from continuing. If we didn't have the rights to do it, it wouldn't be in our terms of service. They are legal after all.
It's in out ToS, just like you're little "$500" thing is. Though, since the link to your Terms doesn't even work, I suppose there's no real Terms to be agreeing to.
Posted by: Michelle at January 28, 2006 11:55 PM"It's tough to beat GoDaddy.com for low pricing on domain registration, Web hosting and SSL secure certificates."
- Small Business Computing
I saw this interesting little quote on the gocrappy.com website.Whoever wrote it must of gotten paid off.
Has this person actually used the cheap service, cheap quality, cheap web applications, completely crappy cheap tech support.... etc.
Let's spend a little less on super bowl commercials and a little more on your CHEAP services/support.
Just an example, they farm out certificate services to this company STARFIELD TECHNOLOGIES INC... have fun bouncing from one half/hour wait time to the next -from godaddy to starfield because there cheap webapps don't communicate.... (oh yea, kiss anything you ever knew about customer service GOODBYE ) you finally get to argue with joey justgotoutofhighschool about your problem ON YOUR DIME ( and oh yes there is going to be a problem ) because you know for a fact just "deleting cookies" doesn't solve the problem.
The best thing about their resolution to my particular problem was to UPGRADE my certificate. That way, I could avoid the investigation process of the SSL validation and the domain certificate I renewed 3 weeks prior would work immediately. Apparently the certificate I used with them for a year was not validated correctly( the one they validated, investigated, approved and issued for a year ). I didn't supply the company name or some jibberish to get me off the phone.... unbelievable.
The FAX service has major probs.. I dropped that awhile ago. Oh and have fun with there DNS manager...
ENJOY godaddy.com IT'S CHEAP ! should be your quote. I doubt it would sit well with anyone at godaddy. The truth usually hurts to much to even admit your wrong.
Old wize man say....
YOU GET EXACTLY WHAT YOU PAY FOR. ( buy a domain name, sure... worth it. Any other services and your rollin the dice my friend. Trust me )
Godaddy sucks period.
The thing is , I've been with them from the beginning. Godaddy.com used to be a good company. That's why I did so much business with them through the years and recommended the service. Over the last 2 years the company has gone down the tubes ...
I never thought I'd live to say I miss the Network Solutions monopoly on domain names....
1. They are selling web services like your ordering a big mac at mcdonalds. Running a web site and providing the services you say you can is a little more complicated Mr. Parsons. `Time to invest in your bunk software and stop blogging so much...
2. They count on your "web ignorance" to make excuses for poorly written windows applications that are so buggy and unsupported it's rediculous.
3. One of various tech support kids I talked to today.... "didn't know what a cookie was really" - "but that's what we usually say and it seems to fix any problems" .... huh?
4. The only industry that ... you can buy a product, do everything to apply this product strictly by the directions provided(by the KILLER web app)... PAY FOR THE PRODUCT ... and when it does not work as advertised or instructed they BLAME YOU ... and this seems to be an okay business practice. The web is so new, people are so uneducated about how to use it and there is so much bull^&* involved they are getting away with murder... I think these mega-morons are getting away with too much ....
TO MICHELLE and the other two idiots ...
When you purchase a service.
When you pay for a service.
You expect to get it.
Godaddy doesn't deliver period !
Michelle is just another highschool kid who works for godaddy on the weekend promoting godaddy propaganda because there is a TON of bad remarks out there online. MILLIONS and the list keeps growing... it's really just a matter of time until these idiots realize it is the
C U S T O M E R
who pays your fucking bills...
how does it feel to see the salary they should be paying qualified individuals with is going to your pathetic unskilled ass.....
DID YOU ENJOY THE LAST TWO SUPER BOWL COMMERCIALS ASSHOLE ...
YOU SHOULD ....
YOU WORKED FOR IT !!!!!!
YOU EARNED IT !!!!!!!!!
GoDaddy shutting down an entire datacenter is plain stupid.
They'll never get a dime out of me or anyone who I speak with about hosting.
Shut down the one domain that was hacked...not the entire data center.
Hell..I getr Go Daddy email...that I didn't ask for...that's spam. I wonder if they'll shut themselves down if I complain.
mindless corporate drones deserve to be fired
I AM IN GODADADDY.COM HELL !!!
Bob Parsons:
Office of the President
Godaddy.com
480-505-8828
(ASK FOR NOAH)
I used to be Godaddy.com biggest fan, maybe I can be again, I DOUBT IT!
I wrote you an email about 6 to 8 weeks ago strongly praising your company. That was before your billing spider erroneously deleted my virtual dedicated server on January 13, 2006.
Since then I have been in a godaddy hell. What I did to deserve this I do not know. Michelle from the office of the president offered me 6 months free hosting, I said that is a good start.
Since then I have spent of over 300 hours reinstalling websites and recovering lost data that was deleted because of godaddy's spider, and I am still not done.
I asked for $5000.00 reimbursement.
After all, 300 times $50.00 = $15,000 ... I thought $5000 for your mistake was fair.
I have not been able to any billable work this month at all. I am not greedy, it was your mistake. I just thought that was fair.
I called and spoke to Noah and although he feigned compassion, there really was none.
After listening to me, he said there would be no further compensation.
I was shocked.
So I am going to sue godaddy and I am going to call any all consumer reporters and I am going to blog and blog and blog and let everyone know how godaddy takes care of their errors.
I have emails that admit their mistakes.
We can go through discovery and depositions and so on and so forth and I will win and probably end up with punitive damages too!
Carlos your billing supervisor has told me over and over again the billing spider was buggy and never should have been put online and my account has tons of entry’s that describe the events.
As well as lots of phone calls and new virtual server provisioning and so on and so forth.
Now I am stuck with a server that is 1/2 the server I had before, I have to reboot it every time I add a new domain or email account. It only has 256k; my old server had 512k.
Noah's idea was to reprovision a new server. I said fine ... go ahead, back it up and reinstall everything for me. He said ... we do not do that.
I said ... are you out of your mind ... how much more time do you want me to spend on this mess you created!
Bob, you have an exposure here to your company that you can remedy here if you just deal with me fairly. I need this fixed and I need some money. The price is no longer $5000.
I need a decent server and I need it to run like the old one did. I will sue Godaddy and I will do everything and anything I have to, to make Godaddy do the right thing!
You guys are screwing me and I will not take it! Bob, please fix this!
Jay Stucey
webhostwest@yahoo.com
================================================
LETTER #2 - THE HELL GETS HOTTER!
Dear Mr. Parsons:
Office of the President
Godaddy.com
I guess I should call you Mr. Parsons as Bob would be someone I call a friend and as of now, you are no friend of mine.
I am going to be posting blogs of the account of my plight of what has happened to me at Godaddy.com with updates as often as I can.
I have placed calls to many Television consumer reporters in the Los Angeles Area. I hope to hear from them soon so they can broadcast the true way Godaddy.com takes care of their customers. I must say it sure helped that you did the super bowl commercials as people now seem to know who you are now.
Again, I am not going to stop until you do the right thing and take care of me and compensate me for your mistake.
I should not have to pay for your billing spider deleting my server and plundering me into Godaddy.com hell and Godaddy.com accepting virtually NO RESPONSIBILITY WHATSOEVER!
I am going to be calling attorneys tomorrow in Arizona. I would think that my case would be one that many large firms would be more than happy to take on free of charge considering the circumstances with the opportunity to take a hack at a company with the deep pockets of Godaddy.com.
It is really, really sad that this matter has to take this tact. I really thought when I spoke with Carlos that this matter was going to be addressed in a much more reasonable and professional manner.
To be just summarily dismissed and virtually ignored and to be put on a problematic, inferior server than the one I had before Godaddy.com deleted my server is absolutely appalling.
And then when offered a new server, to be told I would have to go through another reinstall is absolutely mad.
I will not stop; I will not rest until Godaddy.com does the right thing and restores me wholly.
Most urgently,
Jay Stucey
webhostwest@yahoo.com
I can't speak for specifics on that case but I have a dedi with godaddy and it was the biggest mistake I ever made.
I currently own 3 unix dedi boxes and the 'support' at godaddy is uniquivocally the worst I have ever experienced bar non in 9 yrs of being online.
Their tech support department is manned by staff who really dont' seem to have much clue as to the operating systems on the servers or Plesk etc that they supply to administer it.
Your constantly put on hold for even simple questions, it's pretty painful.
I had one guy say they could not offer me tech support because I could sue them if they got it wrong!!
I would not go near them again with a barge pole.
Posted by: Simon at March 2, 2006 07:23 AMGoDaddy screwed me out of a profitable domain and I had to pay "Snapback" a 100 bucks to get it back about 3 year ago !
Posted by: Dave Atkins at March 3, 2006 04:21 PMGoDaddy did this to our business too just the other day. We will be trying to recover and recreate websites for months to come. Lets get this story out there! If you can help us please contact me I sent you a personal email.
Posted by: Melissa Goetsch at April 14, 2006 04:00 PMI got a "take down" order from GoDaddy giving me 2.5 hours to remove what they thought was a phishing site of mine (it wasn't - it was in fact the real bank home page - without any place to enter passwords, which one URL from an email from my domain linked to, once).
Nobody ever checked to see that my domain was not implicated in any scam, ever, nor anything remotely like phishing - they just clicked "take down" on their menu without checking anything.
None of their abuse support departments ever answered my emails.
None of their abuse department phone systems ever returned my calls (I left 3 urgent messages - remember - they gave me 2.5 hours notice!!)
I unlocked all my domains and shifted to NameSecure - they're $2/pa cheaper, and do not have the "we can take you down any time we want without warning" clause that GoDaddy have in their contract.
If you have any competitors who use GoDaddy - this is a nifty way to wipe them out: just report them to antiphishing.org - nobody checks reports, and domains get taken down 2.5 hours later without the victim being given any working way to avoid it.
Posted by: anon at April 29, 2006 12:16 AMWow!!! I owned a Vietnamese website, my site not that great. Just want to say that sitelutions.com did the same thing to me twice. I purchased my domain at sitelutions.com, they shut down my whole domain due to one of my friend had some ebooks host on my domain ... Without prior warning or anything my domain got shut off. I contacted sitelutions.com abuse and got it resolved like 24 hours later, plus propigation time also. Twice: 1st time was a mistake, they shut down my domain due one site owner some linux site support I think, maybe it was sitelutions.com friend, reported my I'm spamming his linux support forum where I simply post 1 post that have a link back to my site. 2nd time, was some ebooks hosted under my domain. I didn't argue or pointing finger at who's at fault, I apologize to them and will try my best to not let it happen again .... sitelutions.com told me, if they get another similar complain they will suspend my account indefinitely, after that I was thinking of switching over to godaddy.com for my domain, then I found this .... make me wondering about the fine print ....
Posted by: Thong Tran at May 26, 2006 10:06 PMIn two words,
How did you resolved all this goddady hell?
Huge Russian datacenter was shutted down by these BOFH-s yesterday.
Yes godaddy stinks, they reposses my domain name (which was my name). Would stringly advise staying away from godaddy
Posted by: godaddy at June 16, 2006 06:15 PMThis is not a commercial site. This is a link to my site on why godaddy sucks!
http://www.whygodaddysucks.com
Posted by: GDSUCKS at June 18, 2006 05:04 PMI had a terrible experience with there tdnam (The Domain Name Aftermarket). I had someone want to buy one of my domains, I thought great, lets use paypal but he said godaddy has an easier more secure way. OK, let do it. I didn't want to sell the domain but I was moving from Hawaii to Wisconsin and thought I could use an extra $500 for expenses, HAH, didn't happen.
The person buying the domain asked if I could sell it for $499 instead of $500 because the charges by godaddy were much larger on anything over $499 and I said "whats $1? OK, no problem".
After the sale he got control of the domain that same day. I never heard anything from godaddy. The next day I called godaddy and they told me that no one was in their tdnam department at that time I would have to call back the next morning (24/7 support, yea right!).
The next day I still did not receive an email or anything telling me where my money was, but I knew that the person paid them as he had the domain. So I called tdnam and they explain to me that sales under $500 are held for 30 days, it's in the TOS. I read them, and didn't see it the first time I read them, hell, it's huge, they include way to much stuff just to cover anything they might do wrong and to keep customers from reading the whole thin.
I went back and forth with the support on this many times over that month, every support person had a different answer for my problem, answers I didn't accept. So, every time, they would put me on hold then come back and throw the TOS in my face.
My bitch is, why didn't I get an email telling me the sale was made and my funds will be released on whatever date? Just something to let me know what the heck was going on.
I finally got an email 29 days after the sale telling me the date the funds would be released tomorrow. Oh, by that time the move was finished by a week.
After reading everything here, I'm moving all my domains as they come to expire. Not sure where yet....but as someone else posted, godaddy started out good, but went downhill. I also was with godaddy from the beginning and loved the service when I started, but HATE it now.
ON a side note, I also tried their hosting once, it really sucked, I quit after the first month was done.
Posted by: Bryan at August 5, 2006 04:18 PMGodaddy has no effen business suspending ANY domain unless they are hosting the site. They should leave that up to the hosting company. Fuck godaddy. Fuck that ahole Parsons too. Godaddy will go down as soon as people move their domains away when they realize that Parsons thinks he's the internet God.
Posted by: VIP at October 7, 2006 09:30 PMGodaddy.com Sucks BIG TIME!! Our site was working perfectly fine. We host ASP.NET 2.0 site at Godaddy.com and it was working perfectly fine for months. Then suddenly, we started getting "Server Application Unavailable" error. When we contacted them, they complained it must be with our code. We didn't change any code for months. Godaddy sucks. We hate their technical support. If you are lucky, all may work well. But, if you ever get a problem, oh my gosh, you better take your site somewhere else.
Posted by: Aa at October 24, 2006 02:28 PMExcellent post. I registered my domain through GoDaddy, but I'm hosting my website with a Malaysian company for $3 a year. This is something GoDaddy doesn't like. Now, I've been getting problems with my nameservers and my paid email account. I'll report GoDaddy against BBB and ask for refund of my 5 year domain registration fees. GoDaddy sucks. Parsons is a thief! I can't believe people are doing third world business in a first world country!
Posted by: Rahul at December 22, 2006 04:30 PMThis is a pretty good example of why you should always use in-zone NS records: When you point thousands of domains to the same servers in another domain, that domain becomes a single point of failure. If all the customer domains had in-zone NS records, they would have been unaffected. You can have a nameserver IP referred to by different names and it won't hurt anything.
In other words, if you had example.com as a customer, you could have a NS record of ns1.example.com, and define the A of ns1.example.com as the IP of a nectartech.com nameserver. This way, if GoDaddy decides they want to shut example.com off, it doesn't affect nectartech.com; and more importantly, if they shut off nectartech.com, it doesn't affect the hosted domains because their addresses of their nameservers are defined within their own domains. (They can cut off your DNS but not your IP connectivity.)
I've also decided it's a good idea to have at least one domain contact address outside of your domain.
A have a couple domains with GoDaddy, but I think I've taken my chances long enough and am looking for another registrar.
Posted by: Andy Dustman at January 27, 2007 09:20 AMI originally registered my domain names with Parsons, and GoDaddy, because they used a LAMP stack for their servers. One day I got email saying that I could rest easy now, they had gone to a total Micro$oft solution. I immediately redirected the DNS information to the hosts I use at 1and1.com, and sent Parsons an email, telling him that he had lost all my registrations, as they expired. Any company who does business exclusively with the Beast of Redmond will never get another dime of my money.
When the registrations came up for renewal, I transferred them to Schlund and Partners, the holding company for 1and1's hosting division. (no link, so as not to be a commercial, but you can Google for it.) Since then, they sent me a dozen or so 'Please come back to us' emails. I wrote them again, saying if they didn't stop sending me email, I'd report them to Spamhaus. I received no reply to my email, but the begging emails stopped, immediately.
I have now been with them (1and1)for two years, come April, and could not be happier with their plans, prices, and services.
I would recommend them to anyone, and you may pass on my email address to anyone who wants a testimonial.
dmwilson
Posted by: dmwilson at January 27, 2007 09:53 AMCheck out my GoDaddy Rap Diss. I put a lot into this, it should give anyone with bottle rage toward GoDaddy a huge orgasm.
http://www.youtube.com/watch?v=jiwaMaL7A9A
If you enjoy it, please subscribe and comment.
For some reason, this video hasn't been getting a lot of views. I get like 2000 views a day on my other videos, but this GoDaddy one has only about a hundred. I guess corporate rap disses aren't the in thing yet.
Posted by: Bennybaby at April 20, 2007 04:07 AMI'm also sick of the inferior services, unprofessional behavior, uninformed support offered by GoDaddy ... as well as too many other internet-based (registrars, hosting, etc.) companies like them so your article was of interest to me. I read it from beginning to end and listened to both calls in their entirety and now have a few questions and a suggestion.
- Was there a suit brought against them by, at least, nectartech.com and Jay Stucey, if not others? Either way, please follow through with posting what the eventual outcome was.
- I like GoDaddy as little as anyone else and certainly agreed they should not have done what they did, however, toward the end of your second call it seemed resolution was simply a matter of reading their email and following a few directions. To "take the high ground" a fair, objective professional thing to do would be for you to include it's contents here, as well, for us to see how reasonable or unreasonable it was.
- Rather than just venting and "preaching to the choir" about how bad GoDaddy is, let's offer some positive solutions. How about compiling a list of competent, reasonably-priced registrars one can go to as an alternative to GoDaddy; recommended by satisfied users. (If you don't want to host it I'll be glad to— as I'm sure many others would be.) You would be providing a valuable public service. Being fed up with GoDaddy and searching for alternatives is how I stumbled upon this article.
Listened to the recordings, that is the very definition of AWFUL service, they were obviously in the wrong all the way through, they had made a mistake, yet treated you like so much cattle and wouldn't fix it. Also it's obviously not "24/7" support so the advertising as such is fraud. Thanks for the heads-up, will avoid GoDaddy.
Posted by: David at May 26, 2007 03:47 PMYes, GoDaddy has horrible service. Their escallation processes just don't seem to be empowered to do very much. The company doesn't seem to care much about any one customer.
But I have listened to the recordings. The caller is hysterical and aggressive. The caller communicated very little except for hostile emotions. Repeating the exact same phrase over and over doesn't help or accomplish anything. It is best to try to be coherent, rational, and to explain things from the begining.
Had you been more cooperative, and perhaps mentioned "The entire data center is shut down" about a hundred fewer times then you could have been heard.
The caller (Marc) was unfortunately all worked into a hysterical lather which was completely unproductive. It was very unprofessional and counter-productive.
Had Marc been calm, clear, and rational, then GoDaddy would have looked as bad as they really are...
Anybody expecting GoDaddy to provide good service, or to have an effective escallation process, or to have an Office of the president that was empowered to do anything will be dissapointed. Cattle-Car service is what you will get.
I'm not at all convinced that an escallation to a supervisor is anything more than being transfered to another tech in the next cube over.
Posted by: SysAdmin at July 6, 2007 06:45 PMI've had problems with godaddy as well, for example upgrading my account without me ever asking the technical support. I came across an article on ResourcePad here, that should be worth reading.. I hope godaddy's representatives are reading it..
http://www.resourcepad.com/blog/2007/07/13/godaddy-hosting-woes/
Posted by: Naomi at July 13, 2007 01:02 PMGoDaddy just deleted my blog design and won't bring it back. I got the usual blah blah blah we're sorry line, but basically they couldn't care less about their customers.
The idea of actually fixing something to make the customer happy is foreign to them. Oh, they did offer me a 6 months extension for the problem, what ... a service they charge 1.99 for?
I should have asked them for a cigarette after they fu***ed me, a single mom who is trying to make a living on her blog.
I am so angry now that they are fortunate I don't live in Ariz.
Check it out...
Catherine, the redhead
godaddy.com domain registration, hosting, and anything else that they sell is a complete rip off. godaddy.com is horrible, godaddy.com are scamming pukes as is Bob Parsons godaddy.com ceo. they totally screwed me over and actually yelled at me when I called tech support, avoid godaddy.com at all costs, I switched to aplus, screw godaddy.com
Posted by: godaddy.com sucks at August 2, 2007 02:03 PM