Thinking about getting AAA Auto Insurance? Don't! These guys are a bucnh of morons.
I has AAA Auto insutance for 4 years from 2002 to 2005. Usually you would think an insurance company would want a customer's business but not these guys. Never had an accident, never was late on any payment, but they decided to silently cancel my auto insurance.
I pay by the year and normally whenever my policy comes due I get a notification by phone or a call by an agent who says, "hey Marc, you're insurance is due. Want to buy another year?" And I say sure and give them my credit card number. Easy mony for them you would think, but no. They don't call, they just canceled me leaving me without insurance for 5 months.
Luckilly I wasn't pulled over, had an accident, or had my car stolen. Had anything happened I would have been totally screwed. They put me at extreme risk without even a call. I have not points on my drivers license and never made a claim. I was a pure profit customer.
After spending over an hour on the phone getting transferred everywhere and talking to morons they said the cancelled me because my AAA membership dues weren't paid, something else I had given them a credit card for and they didn't renew. And they said that I didn't send them back some form they send me about some ex-roommate I was living with about her driving my car. But that was over a year ago and she's not living with me anymore and quite frankly it's none of their god damn business who I'm living with and who else might drive my car. I thpught it was rather Nazi of them to expect that I have to get their permission as to who I might loan my car to.
So - I went online and got a Geico policy because I needed immediate coverage and I'm definitely not doing business with those nazi AAA Auto Insurance bastards again. So if you feel link I do, tell AAA to go fuck themselves. And let them know that I sent you.
You should report this to your state insurance department. If you are in California the commissioner is Garamendi and he's the bane of insurers' existence (he and Eliot Spitzer).
Posted by: Kate at June 5, 2006 01:50 PMI drive a tow truck and you don't want AAA anyway. They are the lowest of the low paying mororclubs and towers will leave AAA people to take a call that makes them money. That's why when you hear a story about someone sitting for hours and hours they are a AAA person. You want fast service? Call the towing company directly. Why pay the high AAA prices when you don't use it? We hear that all the time. "Had AAA for ten years and I'm finally using it". That's smart, you just paid 1000.00 for that 200.00 tow. Get roadside assistance on you insurance and call 911 to find a tow truck when you need one.
The people that we go pick up are always pissed at AAA. They must give IQ tests and hire from the bottom up. Their biggest concern is getting off the phone and passing the whole thing over to the towing company.
wow... i thought i was the only person with this issue! almost the exact same thing happened to me, but to take it a step further, the company that holds my loan slapped on a $1500 yearly insurance fee because AAA notified them and NOT ME that the insurance was cancelled.....>!!!!
Posted by: Shades at July 6, 2006 04:37 PMMy family has had AAA Insurance for a couple of years in Missouri. My son had a rather large claim of about $4000 from lightening damage to television, computer & air conditioner. I have NEVER worked with an adjuster as nice and eager to work with as this one. I have worked in insurance for many years, and AAA's claim service is above & beyond ANY company I have worked with or for. One bad or good experience does not reflect the entire company for sure.
Posted by: Pat at January 3, 2007 07:34 AMWas rear-ended by a teen with AAA auto insurance. Three days later, and still my little smashed car sits, waiting on an 'adjuster' to say what he thinks AAA should pay. Say what?! I think my neck is really starting to hurt like hell...I'm getting my own estimate at my own body shop and showing the adjuster that when (and if) the moron ever shows up.
Each person I talked with at AAA either took forever to find the claim info, and if they did, looked at the wrong info. And I'm supposed to get a rental car -- but only when my car is in the shop. How the heck can I get it in the shop without an estimate or payment guarantee from AAA? I can't even use it - smashed trunk, broken tail-lights, and so on.
I am so glad I have Geico for my personal car insurance. AAA auto insurance sucks hairy teen teabags.
I work at a chiropractic's office and was trying to get a claim's number for a patient, what a mess that was! The operator transferred me to someone who wasn't even sure of the adjuster's claims address. However, she did give me his phone number and when I try calling him, I got his voice mailing telling me to leave a message. When I try leaving a message, another recording came on saying that this person will not accept calls. It took me over half-an-hour to finally get what I needed and I was so frustrated. I don't think these people are properly trained, which is proof of their inadequacy.
Posted by: Sunny at July 13, 2007 04:39 PMUsed the AAA tow service today to tow my car home, then later I noticed that the truck driver had stolen $3.50 in change from my car! Joke was on him though, it was all Canadian money! So he only really stole $3 or whatever it converts to. But next time I know to hide all my change before calling AAA.
Posted by: Bob at August 13, 2007 07:30 PM